ChargeMate: Our processing time is about 1 week, as we take great care in preparing each product. Once your order is processed, shipping typically takes an additional week, depending on your location. Overall, you can expect a total delivery time of 2 weeks (due to high demand).

InkMate: We carefully prepare each product, so our processing time takes around 1-2 days. After your order is processed, shipping usually takes about one more week, depending on your location. In total, you can expect your order to arrive within a week.

Please be patient, as we are a small brand :)

You can return a SmartMate product within seven days if it arrives damaged, defective, incorrect, or lost. Submit proof to smartmatehelp@gmail.com for a refund or replacement. For change-of-mind returns, cover return shipping, and a refund will be issued upon processing. For further information

Yes, you can track your order. We have a dedicated page where you can locate your package at any time. Under Track Your Order you can easily follow the status of your package.

FAQ